Huqo Suite service terms

PDFs, sharing and signing

PDF project recipes retain their private source uploads. Share an exported PDF when you want others to see the finished document. A share link grants access to anyone who has that link until it expires or is revoked. Named-member access requires the intended Huqo account.

Huqo Sign records electronic signatures with recipient email verification, explicit consent, timestamps and document hashes. It does not apply a certificate-authority digital signature or perform government identity verification. Choose a signing method suitable for your document and keep your own exported copies.

Prepared and completed signing files use your workspace storage. Up to 200 signing requests can be retained in the workspace. Issued requests continue through completion while the owner account remains active, even if the Suite plan ends. Signing records remain available from your account records page.

Optional Huqo credits and support assistant

Huqo credits are prepaid account credits, not OpenAI model tokens. One balance can be used for eligible Huqo apps and add-ons, AI tools and gifts to other members. The rate for eligible service purchases is 200 credits per A$1. Existing gift card balances are converted at the same rate without reducing their value. Credit packs are one-off purchases, do not automatically top up and do not expire. Buying credits alone does not start a subscription.

Members with a verified email can send available credits to another active Huqo member. Review the member and amount before confirming. Gifted credits use the same rate and have no gifting fee. Credits reserved for work in progress, disputed payments or another pending purchase are not available to gift. Credits are not withdrawable cash, cannot fund member cash payouts and do not earn a second invite commission when transferred or spent. Duplicate accounts and misuse of welcome bonuses are prohibited.

Credit-paid plans require the full displayed amount. Renewal is optional and uses only credits, with no automatic card fallback. If credits are insufficient, paid access ends when the paid period expires. Existing card subscriptions can use credits toward their next billing invoice; card billing covers any remainder. See the credits and gift terms for gift codes, billing adjustments and refunds.

The credit price is shown before each AI action and depends on the action, selected quality and any generated artwork. A completed result uses that cost whether or not you apply it. Applying or reopening an existing result does not use more tokens. Tokens reserved for an unsuccessful request are returned. If a connection is interrupted, check the existing request status before submitting again; closing a panel does not cancel a submitted request.

Review every result before applying or publishing it. AI output may be inaccurate, incomplete or unsuitable and is not professional advice. You remain responsible for your inputs, permissions and use of outputs. Temporary generated-image preview links last seven days; apply the image and save the design, or download it, to retain your own copy. Availability, request limits and safety safeguards apply. The free support assistant has a separate message allowance and does not provide automatic account changes or bypass paid creative generation.

Prompts and any context you choose to share are processed by OpenAI as described in our privacy policy. See the Pixel AI guide for costs, context controls and recovery. Contact Huqo Support about token billing or a failed request. Nothing in these terms limits any refund, remedy or other right that cannot lawfully be excluded, including under the Australian Consumer Law.

Generated artwork and the Pixel asset library

Asset-library terms, updated 2 November 2026. These terms form part of the Huqo account and Suite service terms accepted at registration and apply when you use Pixel generation. No separate asset-sharing checkbox is required for each generation. Newly generated reusable decals, elements, illustrations, images and decorative graphics are automatically submitted to a private administrator-review queue. Only approved assets can become available for other Huqo Pixel members to reuse. Generation payment does not buy exclusivity or guarantee publication.

Your finished templates stay private. A complete customer composition, its personalised wording and layout, uploaded files, existing private artwork, brand-kit files, prompts, chats and account details are not submitted to the shared library. For a new illustration used in a template, the asset generator receives a separate generic artwork brief, without the template copy. Reusing existing artwork does not create a new library submission. Subsequent edits to your saved projects are not automatically shared.

To the extent you hold rights in the newly generated asset, you grant Huqo a non-exclusive, worldwide, royalty-free licence to store, reproduce, review, display, adapt and distribute that asset through the Pixel library. This includes allowing members to use and edit an approved asset in personal and commercial designs and exports without a separate royalty to you. This licence applies to the generated asset, not the complete template or other private project content. You retain rights you otherwise hold. AI output may not be unique or protected by copyright, and Huqo does not promise exclusive rights. This licence does not override privacy, trade mark, copyright, moral rights or other non-excludable rights.

Do not request protected characters, unauthorised logos, confidential material or a real person’s likeness without authority. Submissions remain private until required safety checks and administrator approval are complete. Huqo can decline, withdraw or remove assets for safety, privacy, rights or service reasons. Approved copies may remain available after a private preview expires or a Suite plan ends. Removing an asset stops future library access but cannot recall copies already lawfully exported or used in a design. Contact Support with an asset reference for review.

Pixel reviews the design brief first and shows the total credit price before paid generation. A new illustration, when required, has a separately itemised artwork charge. Reusing suitable existing library artwork has no additional artwork-generation charge. Normal editing and applying a prepared result do not spend more credits. Failed or blocked paid generation releases its reserved credits. Huqo does not backdate acceptance records for existing accounts.

Content suitable for general audiences

Pixel AI must not be used to generate R-rated or sexually explicit material, pornography, nudity, sexualised minors, graphic injury or gore, extreme violence, hateful or extremist promotion, or content encouraging self-harm, illegal drug abuse or violent wrongdoing. Attempts to disguise a prohibited request or bypass safety checks are also prohibited.

Prompts and generated results are checked against Huqo's content rules and provider safeguards. A request is refused when a required safety check fails or is unavailable. Reserved credits are returned for blocked or unsuccessful generations. Only assets that pass the required checks can enter the review queue, and administrator approval is required before other members can discover or use them. Report any inappropriate result or shared asset to Huqo Support; misuse can lead to access restrictions under our general terms.

Invite & Earn

Invite & Earn is available to active Free and Pro members. Every member can get a personal invite address without an application or paid subscription. Only creator codes require approval: apply with a social media profile or website, or receive a direct invitation from Huqo. Creator codes may be paused or withdrawn without removing the regular member link or existing attribution. Administrator accounts do not earn rewards. By using your invite address or creator code you agree to these programme terms. Creator template proceeds are separate.

Your invite address sets a secure first-invite cookie for 30 days. A genuinely new customer must create their Huqo account within that window using the same browser with cookies enabled. A valid invite code entered at signup takes precedence over a tracked link. If no code is entered, the first eligible tracked referral is retained; repeat visits do not extend the window. Attribution is fixed at signup and cannot be claimed retrospectively for an existing account. Once attributed, the customer remains linked to the referrer for the lifetime of their account; they may purchase later, after the original cookie expires.

A genuinely new member using an approved, active invite code at signup receives a one-time welcome gift of 500 Huqo credits. Tracked creator links prefill the signup code; regular member links attribute the invite without granting the creator welcome bonus. This is one bonus per person and new account; it cannot be claimed later, withdrawn or combined through duplicate accounts. Free credits are not a paid purchase and do not earn referral commission. Invalid, unapproved or paused codes do not qualify. Abuse, automated signups and self-invites are prohibited.

A fully collected eligible monthly Suite subscription payment earns A$5; an eligible yearly Suite payment earns A$60. Rewards are recorded and paid in AUD, including when the referred subscription is billed in USD. The referrer can remain on Free. These fixed rewards apply to full-price initial payments and renewals, not trials, complimentary access, prorations, discounted or manually marked invoices.

You also earn 20% of actual AUD payments collected for the invited member’s Huqo credit packs and Huqo add-ons, including Vend, Repute, Links page and QR slot subscriptions, website subscriptions, review-domain subscriptions, custom review themes, QR designs and website logos. This applies to initial and recurring payments for the lifetime of the attributed account. Commission is calculated on the amount actually paid including applicable tax, after discounts, rounded down to cents. Included subscription credits, free grants, marketplace template sales, physical store orders, connected merchant transactions and third-party partner purchases do not earn these commissions.

Both accounts must remain active and in good standing. Creator-code approval is required when the code is used at signup; attributed purchases continue to earn the same lifetime rewards as member links. Previously earned rewards and payout records remain available if a code is later paused. Self-invites, duplicate accounts used to invite yourself, shared payment identities used to claim your own payments, misleading advertising, spam and attribution manipulation are prohibited. Promote Huqo accurately and disclose your Invite & Earn relationship where required.

Rewards are verified against successful payments and held for 30 days from payment. Refunds reduce the related reward proportionally; full refunds and lost disputes reverse it. Open disputes hold affected earnings. Reversals after a payout offset future earnings. Unpaid, failed, test and out-of-band payments do not earn rewards.

Payouts start at A$50 available earnings, through PayPal, Revolut or supported crypto networks, subject to manual review. A payout request or approval does not send money automatically. Check your destination, network, conversion and any receiving fees. Rewards and payout dates are not guaranteed. You remain responsible for applicable tax and reporting obligations. See Invite & Earn earnings for balances and payout status.